TERMS AND CONDITIONS

NEWCAM18.COM

Last updated: September 2026

1. Operator Information and Acceptance of Terms

NEWCAM18.COM (the “Website” or “Service”) is operated by Netpan Ltd, a company incorporated in Bulgaria.

Company: Netpan Ltd
Registration number: 202777590
Registered address: Bulgaria, Sofia, str. Dospat 40, 1000
Website: https://www.newcam18.com
Contact: [email protected]

By accessing, registering for, purchasing from, or using the Service, you agree to these Terms, our Privacy Policy, and all policies incorporated by reference. If you do not agree, you must not use the Service.

2. Adult-Only Service and Age Restrictions

The Service contains sexually explicit adult content and is intended exclusively for adults.

By using the Service, you represent and warrant that:

• you are at least 18 years old and have reached the legal age required to access adult content in your jurisdiction;
• access to adult content is lawful in your location;
• you will not allow any minor to access your account, device session, purchased content, or the Service; and
• you will immediately leave the Website if you do not satisfy these conditions.

Access by minors is strictly prohibited.

3. Nature of the Service

NEWCAM18 is an adult live-entertainment platform offering private, real-time webcam interactions and related adult services between users and verified performers.

Performers may act as independent contractors or employees of the Operator. Before being permitted to perform, performers are subject to identity and age verification and must provide the consents required by the Operator’s compliance procedures.

The Service is for lawful adult entertainment only. Nothing on the Website constitutes an offer of prostitution, escort services, trafficking, or any other unlawful sexual service.

4. Account Registration and Security

Certain features require registration. You agree to provide accurate and current information and to keep account information reasonably up to date.

You are responsible for maintaining the confidentiality of your username, password, session credentials, and other authentication information. Accounts are personal and may not be sold, transferred, rented, shared, or made available to another person.

You must notify us promptly if you believe your account has been compromised or used without authorization.

We may require additional verification where reasonably necessary to protect the account, investigate suspected fraud, comply with law, or satisfy payment-network/acquirer requirements.

5. User Conduct, Misuse, Fraud and Credential Sharing

You must not use the Service to:

• commit or facilitate fraud, payment abuse, chargeback abuse, money laundering or other unlawful activity;
• share, resell, transfer or provide account credentials to another person;
• circumvent security, age controls, access controls, payment controls or technical restrictions;
• scrape, copy, record, rebroadcast, redistribute or commercially exploit content except where expressly authorized;
• harass, threaten, stalk, extort, blackmail, dox or unlawfully identify a performer or another user;
• attempt to arrange unlawful offline services or transactions;
• interfere with the Website, introduce malware, exploit vulnerabilities, automate abusive traffic, or attempt unauthorized access; or
• use the Service in any manner that violates these Terms, applicable law, payment-network rules, or our content standards.

6. Prohibited Content and Acceptable Use Policy

The following content, conduct and requests are strictly prohibited anywhere on or through the Service, including live interactions, messages, usernames, search terms, uploads, requests or other communications:

• any person under 18, or any content presented, marketed, titled, tagged, requested or role-played as involving a minor or an underage person;
• content involving persons whose identity and age have not been verified where verification is required;
• rape, sexual assault, coercion, non-consensual sexual conduct, forced sexual acts, or content presented as non-consensual;
• human trafficking, sexual exploitation, slavery, forced prostitution, procurement or facilitation of exploitation;
• incest or sexual activity presented as involving close family members;
• bestiality or sexual conduct involving animals;
• sexual violence, torture, serious bodily harm, mutilation, death, or credible threats of such acts;
• hidden-camera, voyeuristic, secretly recorded, stolen, hacked, revenge-porn or other intimate content created or distributed without valid consent;
• sexual activity involving a person who is unconscious, asleep, severely intoxicated, drugged, incapacitated, or otherwise unable to provide valid consent;
• content involving illegal drugs where the depicted or requested conduct is unlawful, exploitative, coercive, or creates incapacity to consent;
• child sexual abuse material (“CSAM”), child sexual exploitation material, grooming, sexualization of minors, or content that appears to depict or simulate such material;
• obscene or otherwise illegal content under applicable law;
• content that infringes intellectual-property, privacy, publicity or other rights of another person; and
• any request, keyword, marketing description or communication intended to evade or disguise these restrictions.

Performers and users must comply with these rules at all times. The Operator may interrupt a live session, block content, restrict functionality, preserve relevant evidence, suspend or terminate accounts, withhold access to the Service where legally permitted, notify payment partners, and report suspected criminal conduct to competent authorities.

Where there is a reasonable concern regarding a minor, non-consensual content, trafficking, exploitation, or another serious safety issue, access to the relevant content or account may be disabled while the matter is investigated.

7. Content Monitoring, Complaints, Takedowns and Notice-and-Action Procedure

The Operator monitors and moderates the Service using human and/or technical controls designed to enforce applicable law, these Terms, internal safety standards, and payment-network/acquirer requirements.

Any person may report content or conduct believed to be illegal, prohibited, non-consensual, exploitative, or otherwise in violation of these Terms by contacting [email protected].

A report should, where possible, include the URL or content/session/account identifier, a description of the concern, the reason removal or investigation is requested, and contact information for follow-up.

All valid complaints and takedown notices will be reviewed and resolved within no more than five (5) business days after receipt. This is a binding maximum review period, not a waiting period. We may act sooner whenever appropriate.

Content that is reasonably believed to be illegal, CSAM, or an immediate safety risk may be disabled or removed without delay and referred to competent authorities where required.

Any person depicted in content may request removal and may challenge whether valid consent exists. We will review available identity and consent records. If the required consent cannot be established, or if consent is demonstrated to be legally invalid, the content will be removed without undue delay. Where appropriate, content may remain disabled while a dispute is reviewed.

We may request reasonable information necessary to verify the identity of a complainant or depicted person and to prevent fraudulent takedown requests.

8. Pricing, Credits, Billing and Refunds

Prices, credits, tokens, balances or other paid features are displayed before payment. The amount charged will correspond to the final amount presented at checkout, subject to taxes, exchange-rate effects or fees clearly disclosed by the relevant payment provider where applicable.

Unless expressly stated otherwise, purchased credits or balances represent a contractual right to use eligible services on the Website and are not bank deposits, stored-value accounts, electronic money, or cash equivalents. They may not be transferred, resold or exchanged for cash except where required by law.

Refunds may be requested within 30 days after purchase where no part of the applicable balance or paid service has been used. Once any portion has been consumed, used or redeemed, the purchase is generally non-refundable except where required by applicable consumer law or where the charge was unauthorized or caused by a verified technical error.

9. Cancellation, Account Closure and Unused Balance

You may stop using the Service at any time. Where an account-closure function is available, you may use that function; otherwise you may request account closure by emailing [email protected] from the email address associated with the account.

If the Service includes a recurring subscription, cancellation stops future renewal charges. Unless applicable law provides otherwise, cancellation does not retroactively reverse charges already validly incurred, and access may continue until the end of the already-paid billing period.

When a user voluntarily closes an account, any unused purchased balance will be handled under the refund rules above and applicable law. If the balance remains refundable because it was purchased within the applicable refund period and has not been used, the user may request a refund before or in connection with closure. Otherwise, unused promotional, bonus, expired, non-refundable or partially used balances may be forfeited upon closure where permitted by law.

We may suspend, restrict or terminate an account where we reasonably believe there has been fraud, credential sharing, payment abuse, prohibited content, unlawful activity, safety risk, breach of these Terms, or a legal/payment-network requirement. Where permitted and appropriate, we will provide notice. Immediate suspension or termination may occur for serious violations.

Termination for serious misconduct does not create a right to reimbursement of promotional balances or amounts already consumed. Any refundable unused purchased balance will be handled in accordance with applicable law, these Terms, and any legitimate fraud/chargeback investigation.

10. Billing Disputes and Chargebacks

If you believe a charge is incorrect, duplicated, unauthorized or the result of a technical error, please contact us promptly at [email protected] and provide the transaction date, amount, account email and sufficient information to investigate.

Nothing in these Terms limits a consumer’s lawful right to contact their card issuer or payment provider. However, knowingly initiating a false, fraudulent or abusive chargeback or payment dispute may constitute a breach of these Terms and may result in account restriction or termination.

We may provide transaction, account, usage, refund and fraud-prevention records to payment processors, acquiring banks, card networks or issuers where reasonably necessary to investigate or respond to a billing dispute or chargeback.

11. Intellectual Property and Limited License

The Website, software, design, branding, logos, text, graphics and other materials owned or licensed by the Operator are protected by applicable intellectual-property laws.

Subject to these Terms, the Operator grants users a limited, personal, revocable, non-exclusive, non-transferable license to access and use the Service for private, lawful, non-commercial purposes.

Except where expressly authorized, users may not copy, download, record, reproduce, publish, distribute, sell, sublicense, broadcast, screen-capture, mirror, frame, scrape, reverse engineer or create derivative works from the Service or performer content.

No ownership rights are transferred to users by purchase of access, credits or a session.

12. Service Availability and Changes

The Service is provided on an “as available” basis. Live performers, features, languages, payment methods, content and technical functionality may change or be unavailable from time to time.

We may perform maintenance, apply security measures, modify features, or temporarily suspend all or part of the Service where reasonably necessary. We do not guarantee uninterrupted or error-free operation, continuous availability of any particular performer, or compatibility with every device, browser or network.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Netpan Ltd will not be liable for indirect, incidental, special, consequential or purely economic losses arising from use of, or inability to use, the Service, including loss caused by third-party network failures, device incompatibility, unauthorized credential sharing by the user, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, intentional misconduct, or mandatory consumer rights.

Where applicable consumer law grants stronger rights or remedies, those mandatory rights prevail over inconsistent provisions of these Terms.

14. 18 U.S.C. §§ 2257 / 2257A Recordkeeping and Performer Verification

For visual depictions to which 18 U.S.C. §2257, §2257A and 28 C.F.R. Part 75 apply, the Operator maintains or causes to be maintained the records required by applicable law.

For covered performers, the compliance process includes examination or verification of government-issued identification sufficient to establish the performer’s identity and date of birth, together with records necessary to link the verified identity to the relevant performer and covered content.

Where applicable, records include the performer’s legal name, date of birth, applicable aliases/stage or professional names, identifying-document information and the information necessary to identify covered depictions. The Operator also maintains consent and compliance records required by its policies, acquiring partners and payment networks, including evidence of consent to depiction and applicable distribution/use.

Covered records are maintained in access-controlled form and retained for the period required by applicable law and regulatory requirements. Access is restricted to authorized compliance personnel and service providers with a legitimate need to access the records. Records may be disclosed or made available for lawful inspection where required by competent authorities.

Custodian of Records: Netpan Ltd – Compliance Department
Address: Bulgaria, Sofia, str. Dospat 40, 1000
Email: [email protected]

The Operator does not knowingly permit an unverified or underage performer to appear in covered content.

15. Privacy and Verification Data

Personal data, including account, payment-related, identity, age-verification, KYC and consent records, is processed in accordance with our Privacy Policy. The Privacy Policy explains legal bases, retention, security, international transfers and data-subject rights.

16. Enforcement and Sanctions

Depending on the nature, seriousness and recurrence of a violation, enforcement may include warning, content or session interruption, content removal, feature restrictions, payment restrictions, temporary suspension, permanent termination, preservation of evidence, cooperation with payment partners, and reporting to competent authorities where required or appropriate.

We may take immediate action without prior warning where reasonably necessary to protect a person, prevent illegal activity, preserve evidence, comply with law, or satisfy binding payment-network/acquirer requirements.

17. Changes to These Terms

We may update these Terms to reflect legal, regulatory, payment-network, security, operational or service changes. The updated Terms will be published with a revised “Last updated” date. Where required by law, material changes will be communicated or consent will be obtained before they take effect.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria, without depriving consumers of mandatory protections that apply under the law of their habitual residence where such protections cannot lawfully be waived.

Subject to mandatory consumer-jurisdiction rules, disputes shall be submitted to the competent courts in Sofia, Bulgaria.

19. Contact

Questions, complaints, takedown requests, billing disputes and account-closure requests may be sent to:

Netpan Ltd
Bulgaria, Sofia, str. Dospat 40, 1000
[email protected]